Return Policy

At SASXTRA.COM, we strive to provide our customers with top-quality car accessories and parts. We understand that sometimes a product may not meet your expectations, and we want to make sure your shopping experience is as smooth as possible. Therefore, we have established the following return policy:

1. Returns Accepted within 7 Days:

• You may return eligible items within 7 days of the delivery date for a full refund or exchange.
• To initiate a return, please contact our customer service team at contact@sasxtra.com within the 7-day period. Make sure to provide your order number and a detailed reason for the return.

2. Eligibility Criteria:

• Returned items must be in their original condition, unused, and in the original packaging with all tags and labels attached.
• Products that show signs of installation, modification, damage, or wear and tear may not be eligible for a refund or exchange.
• Returns or exchange shall be provided only for wrong or defective items shipped from our side.

3. Refund/Exchange:

• Once we receive the returned item and inspect it, we will process your refund or exchange.
• Refunds will be issued to the original payment method within a reasonable timeframe.
• If you opt for an exchange, the replacement item will be shipped promptly.

4. Non-Returnable Items:

• Certain items, such as customized or special-order products, may not be eligible for return. Please check the product description or contact our customer service for clarification.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work to resolve the issue promptly.

6. Contact Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at contact@sasxtra.com

Thank you for choosing SASXTRA.COM. We value your satisfaction and are committed to providing excellent customer service.