Return Policy

At SASXTRA.COM, we strive to provide our customers with top-quality car accessories and parts. We understand that sometimes a product may not meet your expectations, and we want to make sure your shopping experience is as smooth as possible. Therefore, we have established the following return policy:

1. Returns Accepted within 7 Days:

• You may return eligible items within 7 days of the delivery date for a full refund or exchange.
• To initiate a return, please contact our customer service team at contact@sasxtra.com within the 7-day period. Make sure to provide your order number and a detailed reason for the return.

2. Eligibility Criteria:

Returned items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

Products that show signs of installation, modification, damage, or wear and tear may not be eligible for a refund or exchange.

3. Refund/Exchange:

• Once we receive the returned item and inspect it, we will process your refund or exchange.
• Refunds will be issued to the original payment method within a reasonable timeframe.
• If you opt for an exchange, the replacement item will be shipped promptly.

4. Non-Returnable Items:

• Certain items, such as customized or special-order products, may not be eligible for return. Please check the product description or contact our customer service for clarification.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work to resolve the issue promptly.

6. Contact Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at contact@sasxtra.com

Thank you for choosing SASXTRA.COM. We value your satisfaction and are committed to providing excellent customer service.